Shipping & Refunds

At Windsor & Johnston, we want you to be completely satisfied with your skincare purchase. If you’re not happy with your order, you have the right to return it within 14 days of delivery.

Please note the following conditions for all returns:

- Products must be returned in their original packaging and contain at least 50% of the original product.

- Returns must be requested within 14 days of receiving your order.

- Windsor & Johnston is not responsible for products during transit and assumes responsibility only once the item has arrived at the delivery address.

- Return shipping costs are the responsibility of the customer unless the item is faulty.

Return Address:
Windsor & Johnston
3 Constable Road, Ilkley, West Yorkshire, LS29 8RW

To arrange a return, please contact us at contact@barnumltd.co.uk with your order number and reason for return.

 

Shipping Options & Estimated Delivery Times

Express Shipping

- Orders with Express Shipping typically arrive within 1 working day from dispatch.

- Available for UK addresses only.

Standard Shipping

- Orders with Standard Shipping usually arrive within 4 to 7 working days from dispatch.

- Delivery times may vary depending on your location and courier services.

Order Fulfilment & Dispatch

- We aim to dispatch all orders within 1–2 working days of receiving your order.

- Once dispatched, you will receive a confirmation email.

Company Details:

Windsor & Johnston Ltd
Company No. 16210961
Registered Address: 3 Constable Road, Ilkley, West Yorkshire, LS29 8RW